What is KongaPay?

KongaPay is a way to pay and get paid for things. At first, it was built for Konga.com. People loved using it so much that Konga decided to share the love and make it available even outside the Konga.com platform.

How to register on KongaPay back to top.

Registration on KongaPay is just as easy as transacting. Because we understand the peculiarities of our customers, we have reviewed our registration process to be simpler and customers can operate on different levels. The requirements levels are broken down as follows;

KongaPay Lite:

• Name
• Email Address
• Phone number (Verified with One Time Password)
• Date of Birth
• Gender
• Home Address

KongaPay Classic:

• Name
• Email Address
• Phone number (Verified with One Time Password)
• Date of Birth
• Gender
• Home Address
• Image Upload
• BVN
• Valid Means of Identification

KongaPay Premium:

• Name
• Email Address
• Phone number (Verified with One Time Password)
• Date of Birth
• Gender
• Home Address
• Image Upload
• BVN
• Valid Means of Identification
• Address Verification

To get started, simply follow the steps below;

First, download the app on the Google play or App store. If you do not own an Android or Apple device, you can still sign up by visiting the website, kongapay.com to sign up.

How do I link my Bank Card? back to top.

To link your cards, please follow the steps below:

• Login to your KongaPay account with your unique 4 digit security PIN and Telephone Number.
• Link your VISA/MasterCard to your KongaPay account by adding your card details from the settings page.
• You will need to input your KongaPay Pin and a One Time Password (OTP) sent to your telephone to complete linking your card to your KongaPay account.
• To ensure the card belongs to you, we will make a small charge (₦50 – ₦300) to your card and this will appear in your bank statement or transaction alert shortly.
• Once you have the checked the amount from your bank statement, you will need to enter the amount in the settings page to complete verification of your card.
• Note that it sometimes takes a few days before the charged amount appears in your statement or before your bank sends you a transaction alert.
• Please also note that prior to your card being verified, you will be limited to ₦20,000 for purchases only.

How do I link my Bank account? back to top.

To link your Bank account, please follow the steps below:

• Log into your KongaPay account using your mobile number and PIN
• Navigate to the settings page on the KongaPay mobile App or website, and select the Bank sub-menu and enter your account number and name.
• To complete your request, details entered are verified at your bank and validated using a One Time Password sent to your phone number linked to your bank account and your KongaPay Pin

For One Time Password sent to my phone number linked to your bank account:

• Input the OTP in the SMS sent to your phone
• Input your KongaPay Pin
• System authenticates the OTP and KongaPay Pin and links the account

Debit card number, BVN, Account number. Why do you collect all this information to sign me up? back to top.

When you create a KongaPay account, we want to make absolutely sure that you are who you claim to be. This is why we use the BVN service to verify the information you provide. Once you create your account, you’ll notice how pain free it is to use KongaPay.

Forget tokens. Forget your wallet, even. We totally understand how tedious it must feel to enter all this information each time you make a payment. We also understand that we’re handling sensitive information. That’s why we only bother you for all this info once at signup.

I’m using the right phone number linked to my BVN but it still says “One or more of your details is incorrect”. back to top.

How frustrating! We really don’t like it when that happens to our customers. We’ve seen this happen when there have been errors between the records held at the bank and what the bank sent to the BVN service.

For this, you’ll need to contact your bank. Make sure their records reflect the phone number you expect. Also make sure there isn’t an error with the date of birth on your records. We apologize for the inconvenience. You know we’d fix this ourselves if we could!

What’s the guarantee that my bank information will be safe if I give it to KongaPay? back to top.

We take no prisoners when it comes to the security of your information.

First of all, you are always in control. No debit can occur on your account without you first authorising it with the KongaPay PIN and verification code sent by your bank to your phone or email. It’s like having two keys on the door to your account.

Secondly, we don’t store your sensitive payment information. We simply verify what you provide against your bank’s database. So, when you forget your PIN, we need proof that it is indeed you making the request. The fastest way to do this is to have you re-verify the information you entered when you signed up.

Finally, KongaPay is a regulated mobile money operator and are required by the Central Bank of Nigeria to maintain the same security standards you’ve come to trust with your bank.

Why am I being prompted to add my banking details as a KongaPay Classic user? back to top.

If you try to complete a transaction and you do not have funds in your wallet (your wallet can be funded by another KongaPay user – irrespective of level) you will be required to link your bank account to your KongaPay account to complete your transaction.

To link your bank account details to KongaPay, log into our App or website, navigate to settings, select Add Bank or Card and fill out the necessary fields, it’s easy and quick.

Can I set up auto-renewal for my TV Subscription? back to top.

Yes you can and quite simply too, just follow these simple steps:

• Click on TV subscription on the dashboard or select this from “services” on your mobile app
• Select your preferred TV subscription (DSTV or GOTV)
• Key in your smartcard Number
• Choose your preferred bouquet
• Since you want the payment to auto renew monthly, tick the box for “Auto-renewal”
• If you do not have a card information already, you will be prompted to update your card info
• You will be prompted to put in your pin and OTP (One Time Password)

And you are done.

Should you change your mind, you can always cancel the auto-renewal by going to settings on the App or website, click on Active Subscriptions to view or cancel your active subscription(s). Both processes can be done either on the app or webpage.

If you have any issues with the activation, please call 0708 063 5700, 0809 460 5555 or send a mail to [email protected]

What do I do if I have issues registering for KongaPay? back to top.

If you get an error while registering for KongaPay, the most common errors are related to issues associated with your BVN.

Kindly contact your account officer at your Bank to confirm that your Date of Birth and Telephone Number associated to your BVN is accurate and that these information were correctly inputted upon registration for KongaPay.

How secure is KongaPay? back to top.

KongaPay is safe and secure. We are in partnership with recognized banks in Nigeria. Also, the application has a two-factored authentication for linkage and is protected with a 4 digit KongaPay PIN and a 6-digit one time Password for authentication.

All these are in addition to other security measures that have been put in place to ensure that your transaction information is protected from intruders.

Why is my bank not on the drop down list? back to top.

Your Bank might not appear on the list of active banks if we are having issues connecting to it. In the case where a bank has connection issues, our system temporarily disables your bank from the dropdown list up until the connection is restored.

How do I get my OTP? back to top.

Your OTP will be sent to the telephone number registered with your bank or email depending on the bank. Which happens within seconds, in the event that it is delayed, please use the Resend OTP feature on KongaPay.

What if my bank details have been compromised? back to top.

How do I know it’s not from KongaPay? If your bank details have been compromised, kindly contact 0700 700 0000 to report the issue. KongaPay will only take money out of your account once you authorize KongaPay to do so by inputting your KongaPay Pin and One time password sent to your telephone or email for authorization of the transaction.

Can I have multiple KongaPay accounts? back to top.

No, because each KongaPay account is linked to a single BVN number.

How long does it take for my KongaPay payment to be processed? back to top.

Payment processing happens instantly.

What transaction types can I perform using KongaPay? back to top.

KongaPay can be used to pay for goods and services on the app as well as offline at a range of merchant stores and locations.

Please check the app dashboard for merchants that are currently available on the platform. You can also set up a recurring payment for certain services and merchants of your choice.

How do I make a payment using KongaPay? back to top.

To make a payment (online):

• Launch the KongaPay app or visit www.kongapay.com/login
• Login with your four-digit PIN and your mobile number
• Click on 'Pay'
• Scan the QR code or add the code or the merchant ID or enter the merchants name in the name tab
• Confirm transaction amount and authorize the transaction via KongaPay 4digit Pin and One time password sent to your telephone number from your Bank
• Viola, your transaction is processed and your Wallet/Account/Card will be debited with the transaction amount.

Make payments (Offline):

• Merchant gives your their KongaPay MPOS device
• Confirm transaction amount
• Authorize KongaPay Pin and One time password sent to your phone from your Bank
• Click on 'Pay'
• Account is debited with the transaction amount

Will I receive alerts for transactions done on KongaPay? back to top.

Yes, you will receive alert for every transaction performed or carried out using the app either as a push notification on your app or via email.

How do I keep my app safe? back to top.

Your KongaPay Login PIN & One Time Password should not be disclosed to another person. It is also advisable that you change your PIN when you have reason to believe that it has been compromised.

What happens if my phone is missing or stolen? back to top.

In the event that you lose your phone, please call Our Contact Centre 0708 063 5700, 0809 460 5555 or send an email to [email protected] authorizing us to block your account as soon as possible.

Why are my transactions failing? back to top.

Your financial institution may decline your transactions for one of the following reasons:

• Your bank may be experiencing Server/Network issues
• Your account balance may be insufficient to complete the transaction
• You may have exceeded the daily Maximum spend limit allowed by your financial institution for KongaPay transactions
• There might be a debit restriction on your card or account (some accounts such as Salary accounts may have restrictions placed on them), please contact your bank to verify that no restrictions are active on the account
• If your Card is linked to multiple accounts, please ensure that both accounts are sufficiently funded to complete your transaction, as KongaPay cannot determine the default account that will be charged by your bank

Who do I contact for support? back to top.

You can contact our support center on 0708 063 5700, 0809 460 5555 or send an email to [email protected]

How do I raise a dispute? back to top.

If you have a dispute with your transaction;

• Log into the app
• Click on the Transactions link on the dashboard
• Select the transaction you have a dispute with
• Click on the report an issue button
• Input the reason why you want to raise a dispute
• An email will be sent to all parties involved
• A resolution will have to be agreed between both parties. If an agreement cannot be reached, KongaPay will then have to investigate the issue and provide a resolution

Will I get refunded when I cancel my order? back to top.

You will automatically get refunded when you cancel your order before it gets shipped if you have a valid KongaPay account. If you returned an item after it has been delivered, we will automatically refund after the return has been validated. *This only applies to Konga Transactions*.

There seems to be a mismatch in your bank name: back to top.

While setting up your payout bank, you might come across this error. Not to worry as this is due to the difference in the name inputted on the KongaPay platform and the name currently on your ATM card or with your Bank.

To have this rectified, provide a clear scanned copy of a valid means of Identification (National ID or Driver's license or International passport) bearing same name as it is on your banking details to [email protected].

This phone number is linked to another user: back to top.

This means you are already registered on KongaPay...simply log into KongaPay with your mobile number and pin.

Refund for replacement: back to top.

You can make use of your refunded sum to replace or re-purchase an item on Konga.com or any other enabled merchant by simply clicking on KongaPay as a method of payment.

In a case where your expected payment exceeds the amount in your KongaPay wallet (not to worry your KongaPay wallet will be debited first or used as part payment and the balance taken from your bank account. It’s easy and fast without hitches.

All About KongaPay KYC Level back to top.

KYC simply means: Know Your Customer

It is a government regulation that requires that financial institutions obtain adequate information of its customers to enable them to have a robust overview of their activities. Financial institutions are expected to record some Personally Identifiable Information (PII) of its users and examples of PII are verified phone number, full name, gender, date of birth, house address, passport, etc.

Because we understand the peculiarities of our customers, we have reviewed our registration process to be simpler. Now our esteemed customers can operate on different levels. The requirements for each levels are broken down as follows;

KongaPay Lite:

• Name
• Email Address
• Phone number (Verified with One Time Password)
• Date of Birth
• Gender
• Home Address

KongaPay Classic:

• Name
• Email Address
• Phone number (Verified with One Time Password)
• Date of Birth
• Gender
• Home Address
• Image Upload
• BVN
• Valid Means of Identification

KongaPay Premium:

• Name
• Email Address
• Phone number (Verified with One Time Password)
• Date of Birth
• Gender
• Home Address
• Image Upload
• BVN
• Valid Means of Identification
• Address Verification

To get started, simply follow the steps below;

First, download the app on the Google play or App store. If you do not own an Android or Apple device, you can still sign up by visiting the website, kongapay.com to sign up.

Are there any transaction limits? back to top.

In compliance with the Central Bank of Nigeria (CBN) regulations, transactions from your KongaPay account will be limited to the following:

PLEASE NOTE: These daily limits only apply to transactions from your KongaPay account; your bank’s transactional limits still apply.

For additional information on Tier upgrades please call 0708 063 5700, 0809 460 5555 or send an email to [email protected]

*To enjoy more on KongaPay, we recommend that you upgrade your to KongaPay Premium. You can do this by simply updating your profile under “Settings” on the App or by logging into your profile on our website

Why am I being prompted to update my profile as a KongaPay Lite/Classic user? back to top.

To avail yourself of all the benefits of using KongaPay:

• Payout to your bank
• Fund your KongaPay wallet from your bank
• Send Money
• Get a cumulative maximum discount of up to N2,000 on purchases
• Enjoy instant refunds

PLEASE NOTE: If you try to complete a transaction and you do not have funds in your wallet you will be required to link your bank account to your KongaPay account to complete your transaction or you can fund your KongaPay wallet from your internet banking app or a KongaPay agent location.

In addition, to link your bank account details to KongaPay, log into our App or website, navigate to settings, select Add Bank or Card and fill out the necessary fields, it’s easy and quick.

To fund using your internet banking app, click on transfer, then 3rd party transfer. Input your KongaPay mobile number without the first zero (e.g 8053253250), select bank name (KongaPay or Zinternet) and complete the transaction.