KongaPay is a way to pay and get paid for things. At first, it was built for Konga.com. People loved using it so much that Konga decided to share the love and make it available even outside the Konga.com platform.
Registration on KongaPay is just as easy as transacting. Because we understand the peculiarities of our customers, we have reviewed our registration process to be simpler and customers can operate on different levels. The requirements levels are broken down as follows;
KongaPay Lite:
KongaPay Classic:
KongaPay Premium:
To get started, simply follow the steps below;
First, download the app on the Google play or App store. If you do not own an Android or Apple device, you can still sign up by visiting the website, kongapay.com to sign up.
To link your cards, please follow the steps below:
To link your Bank account, please follow the steps below:
For One Time Password sent to my phone number linked to your bank account:
When you create a KongaPay account, we want to make absolutely sure that you are who you claim to be. This is why we use the BVN service to verify the information you provide. Once you create your account, you’ll notice how pain free it is to use KongaPay.
Forget tokens. Forget your wallet, even. We totally understand how tedious it must feel to enter all this information each time you make a payment. We also understand that we’re handling sensitive information. That’s why we only bother you for all this info once at signup.
In fact, it’s become a saying around here – you only KongaPay once #YOKO!How frustrating! We really don’t like it when that happens to our customers. We’ve seen this happen when there have been errors between the records held at the bank and what the bank sent to the BVN service.
For this, you’ll need to contact your bank. Make sure their records reflect the phone number you expect. Also make sure there isn’t an error with the date of birth on your records. We apologize for the inconvenience. You know we’d fix this ourselves if we could!
We take no prisoners when it comes to the security of your information.
First of all, you are always in control. No debit can occur on your account without you first authorising it with the KongaPay PIN and verification code sent by your bank to your phone or email. It’s like having two keys on the door to your account.
Secondly, we don’t store your sensitive payment information. We simply verify what you provide against your bank’s database. So, when you forget your PIN, we need proof that it is indeed you making the request. The fastest way to do this is to have you re-verify the information you entered when you signed up.
Finally, KongaPay is a regulated mobile money operator and are required by the Central Bank of Nigeria to maintain the same security standards you’ve come to trust with your bank.
If you try to complete a transaction and you do not have funds in your wallet (your wallet can be funded by another KongaPay user – irrespective of level) you will be required to link your bank account to your KongaPay account to complete your transaction.
To link your bank account details to KongaPay, log into our App or website, navigate to settings, select Add Bank or Card and fill out the necessary fields, it’s easy and quick.
Yes you can and quite simply too, just follow these simple steps:
And you are done.
Should you change your mind, you can always cancel the auto-renewal by going to settings on the App or website, click on Active Subscriptions to view or cancel your active subscription(s). Both processes can be done either on the app or webpage.
If you have any issues with the activation, please call 0708 063 5700, 0809 460 5555 or send a mail to [email protected]
If you get an error while registering for KongaPay, the most common errors are related to issues associated with your BVN.
Kindly contact your account officer at your Bank to confirm that your Date of Birth and Telephone Number associated to your BVN is accurate and that these information were correctly inputted upon registration for KongaPay.
KongaPay is safe and secure. We are in partnership with recognized banks in Nigeria. Also, the application has a two-factored authentication for linkage and is protected with a 4 digit KongaPay PIN and a 6-digit one time Password for authentication.
All these are in addition to other security measures that have been put in place to ensure that your transaction information is protected from intruders.
Your Bank might not appear on the list of active banks if we are having issues connecting to it. In the case where a bank has connection issues, our system temporarily disables your bank from the dropdown list up until the connection is restored.
Your OTP will be sent to the telephone number registered with your bank or email depending on the bank. Which happens within seconds, in the event that it is delayed, please use the Resend OTP feature on KongaPay.
How do I know it’s not from KongaPay? If your bank details have been compromised, kindly contact 0700 700 0000 to report the issue. KongaPay will only take money out of your account once you authorize KongaPay to do so by inputting your KongaPay Pin and One time password sent to your telephone or email for authorization of the transaction.
No, because each KongaPay account is linked to a single BVN number.
Payment processing happens instantly.
KongaPay can be used to pay for goods and services on the app as well as offline at a range of merchant stores and locations.
Please check the app dashboard for merchants that are currently available on the platform. You can also set up a recurring payment for certain services and merchants of your choice.
To make a payment (online):
Make payments (Offline):
Yes, you will receive alert for every transaction performed or carried out using the app either as a push notification on your app or via email.
Your KongaPay Login PIN & One Time Password should not be disclosed to another person. It is also advisable that you change your PIN when you have reason to believe that it has been compromised.
In the event that you lose your phone, please call Our Contact Centre 0708 063 5700, 0809 460 5555 or send an email to [email protected] authorizing us to block your account as soon as possible.
Your financial institution may decline your transactions for one of the following reasons:
You can contact our support center on 0708 063 5700, 0809 460 5555 or send an email to [email protected]
If you have a dispute with your transaction;
You will automatically get refunded when you cancel your order before it gets shipped if you have a valid KongaPay account. If you returned an item after it has been delivered, we will automatically refund after the return has been validated. *This only applies to Konga Transactions*.
While setting up your payout bank, you might come across this error. Not to worry as this is due to the difference in the name inputted on the KongaPay platform and the name currently on your ATM card or with your Bank.
To have this rectified, provide a clear scanned copy of a valid means of Identification (National ID or Driver's license or International passport) bearing same name as it is on your banking details to [email protected].
This means you are already registered on KongaPay...simply log into KongaPay with your mobile number and pin.
You can make use of your refunded sum to replace or re-purchase an item on Konga.com or any other enabled merchant by simply clicking on KongaPay as a method of payment.
In a case where your expected payment exceeds the amount in your KongaPay wallet (not to worry your KongaPay wallet will be debited first or used as part payment and the balance taken from your bank account. It’s easy and fast without hitches.
KYC simply means: Know Your Customer
It is a government regulation that requires that financial institutions obtain adequate information of its customers to enable them to have a robust overview of their activities. Financial institutions are expected to record some Personally Identifiable Information (PII) of its users and examples of PII are verified phone number, full name, gender, date of birth, house address, passport, etc.
Because we understand the peculiarities of our customers, we have reviewed our registration process to be simpler. Now our esteemed customers can operate on different levels. The requirements for each levels are broken down as follows;
KongaPay Lite:
KongaPay Classic:
KongaPay Premium:
To get started, simply follow the steps below;
First, download the app on the Google play or App store. If you do not own an Android or Apple device, you can still sign up by visiting the website, kongapay.com to sign up.
In compliance with the Central Bank of Nigeria (CBN) regulations, transactions from your KongaPay account will be limited to the following:
PLEASE NOTE: These daily limits only apply to transactions from your KongaPay account; your bank’s transactional limits still apply.
| KongaPay Lite | KongaPay Classic | KongaPay Premium |
|---|---|---|
| Daily Cummulative Funding Limit of ₦2000. | Daily Cummulative Funding Limit of ₦50000. | Daily Cummulative Funding Limit of ₦1000000. |
| Maximum Payment Transaction Limit of ₦1000 and Daily Cumulative of Limit ₦1000. | Maximum Payment Transaction Limit of ₦10000 and Daily Cumulative of Limit ₦20000. | Maximum Payment Transaction Limit of ₦100000 and Daily Cumulative of Limit ₦1000000. |
| Wallet to wallet Transfer Limit of ₦0 and Daily Cumulative of Limit ₦0. | Wallet to wallet Transfer Limit of ₦10000 and Daily Cumulative of Limit ₦20000. | Wallet to wallet Transfer Limit of ₦100000 and Daily Cumulative of Limit ₦500000. |
| Payout to Bank Limit of ₦0 and Daily Cumulative of Limit ₦0. | Payout to Bank Limit of ₦10000 and Daily Cumulative of Limit ₦20000. | Payout to Bank Limit of ₦100000 and Daily Cumulative of Limit ₦1000000. |
| 3rd Party Bank Transfer Limit of ₦0 and Daily Cumulative of Limit ₦0. | 3rd Party Bank Transfer Limit of ₦10000 and Daily Cumulative of Limit ₦20000. | 3rd Party Bank Transfer Limit of ₦100000 and Daily Cumulative of Limit ₦500000. |
| Overall Cumulative Daily Transactions Limit of ₦200000. | Overall Cumulative Daily Transactions Limit of ₦2000000. | |
| Not Applicable | Gets a monthly maximum cumulative discount of ₦1000 on purchases on Konga.com and payments for Airtime, DSTV and GOTV subscription. | Gets a monthly maximum cumulative of ₦2000 discount on purchases on Konga.com and payments for Airtime, DSTV and GOTV subscription. |
| Wallet can only be funded by an Agent, a KongaPay user or using NIP Bank Transfer. | Wallet can only be funded by an Agent, Account Owner Funding Source, a KongaPay user or using NIP Bank Transfer. | Wallet can only be funded by an Agent, Account Owner’s funding source, a KongaPay user or using NIP Bank Transfer. |
| No Peer-to-Peer, Only cash in and cash out. | Transactions can be completed even without funds in wallet provided there is a funding source. | Transactions can be completed even without funds in wallet provided there is a funding source. |
For additional information on Tier upgrades please call 0708 063 5700, 0809 460 5555 or send an email to [email protected]
*To enjoy more on KongaPay, we recommend that you upgrade your to KongaPay Premium. You can do this by simply updating your profile under “Settings” on the App or by logging into your profile on our website
To avail yourself of all the benefits of using KongaPay:
PLEASE NOTE: If you try to complete a transaction and you do not have funds in your wallet you will be required to link your bank account to your KongaPay account to complete your transaction or you can fund your KongaPay wallet from your internet banking app or a KongaPay agent location.
In addition, to link your bank account details to KongaPay, log into our App or website, navigate to settings, select Add Bank or Card and fill out the necessary fields, it’s easy and quick.
To fund using your internet banking app, click on transfer, then 3rd party transfer. Input your KongaPay mobile number without the first zero (e.g 8053253250), select bank name (KongaPay or Zinternet) and complete the transaction.
