Who is qualified to be a merchant on KongaPay?

A KongaPay merchant is one who wants to accept Payments Online and offline. KongaPay helps Nigerian businesses accept payments from bank accounts, cards & KongaPayaccount and payout to sub-merchants in the case of market place merchants.

What do I need to be setup as a Merchant?

• Business Name, Address and RC registration – Who are you?
• Scanned documents of signatories (Memorandum of Article, CO2, CO7 and CAC) – Registered to run a business?
• IDs and BVN of signatories – A simple validation exercise Business Bank Account – Where to settle your proceeds.
• Passport Pictures of the Signatories

What next once I have been setup as a Merchant? back to top.

You will be provided with Live Credentials, which include a Merchant ID, Login and Password to the KongaPay Merchant Admin Portal.

How do I view the transactions for my store?

• Login in using your Email Address and Password
• Click on Transactions Tab
• View Transactions

If I have sub stores, will I be able to view the transactions for all my stores from one view? back to top.

If you have multiple stores, then you will be able to view all the transactions from your sub stores from the main account under the transaction “tab”. The personnel for the main account would have to Log in using their email and password and click on transactions tab and then can filter based on stores or location.

How do I setup a Sub store? back to top.

You can setup a sub store by doing the following:

• Visit your KongaPay Admin Portal.
• Login using the main account’s email and password
• Click on Store
• Input the store Name
• Then create the admin personnel for that store

What are the benefits of KongaPay for a Merchant? back to top.

• Simple and Easy way of accepting payments
• Fast and Easy Integration of SDKs and Web Plugin
• Integrated machine learning based fraud prevention to help minimize risks and chargebacks
• Seamless payment experience for your customers
• Increase in revenue by allowing your customers setup recurring payments
• Robust Merchant Admin to view all your transaction reports and track your revenue
• Ability to do Bulk Payments to your staff from the Merchant Admin Portal

How do I collect Offline Payments as a merchant? back to top.

You can accept payments offline using two approaches;

• You can generate your QR code on your MPOS app, then present it to your KongaPay customer to scan to pay.
• You can also get your KongaPay customers to pay from their KongaPay user app or web, by supplying your merchant ID or merchant name and have your customers send money to your KongaPay wallet, using “Pay” menu on their KongaPay app or web.

You can also use the KongaPay MPOS app to accept payments; you will have to do the following:

• Login to the KongaPay MPOS App with your merchant ID and Pin
• Enter Amount
• Give customer the KongaPay MPOS device to input their KongaPay Pin and One time password sent to their Telephone Number from the Bank
• Click on ‘Pay’
• Merchant gets an alert of payment made immediately

How long will it take for payment to reach the merchant? back to top.

The merchant gets an alert of payment made instantly. However, settlement to merchant is done at the end of the following day.

What if I forget my Login Details? back to top.

If you forget your Login details, you may use the reset PIN feature on your KongaPay platform or please contact 0708 063 5700, 0809 460 5555 or send an email to [email protected].

How much is the transaction fees? back to top.

This depends on the merchant package type as the transaction fees differ. The minimum applicable transaction fees per package type are as shown below:

• Receive Payment = 1.5% and capped at ₦2,000.
• Bulk Payout = ₦50 per transaction.
• Digital Goods = 1% cash back commission.

When does settlement happen? back to top.

Transfers are made on a 1day rolling (T+1).

Are there other charges I should know of? back to top.

No, there are no other fees except from those listed above. We never charge for setup or maintenance.

There seems to be a mismatch in your bank name: back to top.

While setting up your payout bank, you might come across this error. Not to worry as this is due to the difference in the name inputted on the KongaPay platform and the name currently on your ATM card or with your Bank.

To have this rectified, provide a clear scanned copy of a valid means of Identification (National ID or Driver's license or International passport) bearing same name as it is on your banking details to [email protected].