To make your life easier, we have split our FAQs (Frequently Asked Questions) into three:
Take a look at the common questions we receive from regular users, and their answers. The solution to your issue might just be there.
Kongapay is a financial service provider committed to providing the fastest, easiest, and most reliable mode of payment. It is a subsidiary of Nigeria’s leading E-commerce group - Konga. Millions of users around the globe rely on KongaPay to transfer and receive funds, purchase airtime and data, subscribe to cable TV, electricity bills, and more with lots of perks and bonuses.
Just like transacting on kongaPay, registration is easy. We understand the peculiarities of our customers, so we have reviewed our registration process to be easier. Customers can operate on different levels and the requirements for each level is as follows;
To get started, simply follow the steps below; First, download the app on the Google play or App store. If you do not own an Android or Apple device, you can still sign up by visiting the website, kongapay.com to sign up.
Kindly follow the steps below to link your card to your account
If you try to complete a transaction and you do not have funds in your wallet (your wallet can be funded by another KongaPay user – irrespective of level) you will be required to link your bank account to your KongaPay account to complete your transaction. To link your bank account details to KongaPay, log into our App or website, navigate to settings, select Add Bank or Card and fill out the necessary fields, it’s easy and quick.
Yes, you can and it’s easy. Follow the steps below:
We take no prisoners when it comes to the security of your information. First of all, you are always in control. No debit can occur on your account without you first authorising it with the Login PIN and verification code sent by your bank to your phone or email. It’s like having two keys on the door to your account. Secondly, we don’t store your sensitive payment information. We simply verify what you provide against your bank’s database. So, when you forget your PIN, we need proof that it is indeed you making the request. The fastest way to do this is to have you re-verify the information you entered when you signed up. Finally, KongaPay is a regulated mobile money operator and are required by the Central Bank of Nigeria to maintain the same security standards you’ve come to trust with your bank.
KongaPay is safe and secure. We are in partnership with recognized banks in Nigeria. Also, the application has a two-factored authentication for linkage and is protected with a 4 digit Login PIN and a 6-digit one time Password for authentication. All these are in addition to other security measures that have been put in place to ensure that your transaction information is protected from intruders.
To make a payment (online):
Make payments (Offline):
In the event that you lose your phone, please call Our Contact Centre 0708 063 5700, 0809 460 5555, 07007000000, 018883435, 09070038917 or send an email to [email protected] authorizing us to block your account as soon as possible.
To learn more about account upgrade and KYC, please click here.
Take a look at the common questions we receive from regular users, and their answers. The solution to your issue might just be there.
A KongaPay merchant is one who wants to accept Payments Online and offline. KongaPay helps Nigerian businesses accept payments from bank accounts, cards & KongaPayaccount and payout to sub-merchants in the case of market place merchants.
You will be provided with Live Credentials, which include a Merchant ID, Login and Password to the KongaPay Merchant Admin Portal.
How do I view the transactions for my store?
If you have multiple stores, then you will be able to view all the transactions from your sub stores from the main account under the transaction “tab”. The personnel for the main account would have to Log in using their email and password and click on transactions tab and then can filter based on stores or location.
You can setup a sub store by doing the following:
You can accept payments offline using two approaches;
You can also use the KongaPay MPOS app to accept payments; you will have to do the following:
The merchant gets an alert of payment made instantly. However, settlement to merchant is done at the end of the following day.
This depends on the merchant package type as the transaction fees differ. The minimum applicable transaction fees per package type are as shown below:
Transfers are made on a 1day rolling (T+1).
No, there are no other fees except from those listed above. We never charge for setup or maintenance.
While setting up your payout bank, you might come across this error. Not to worry as this is due to the difference in the name inputted on the KongaPay platform and the name currently on your ATM card or with your Bank.
To have this rectified, provide a clear scanned copy of a valid means of Identification (National ID or Driver's license or International passport) bearing same name as it is on your banking details to [email protected].
If you forget your Login details, you may use the reset PIN feature on your KongaPay platform or please contact 0708 063 5700, 0809 460 5555, 07007000000, 018883435, 09070038917 or send an email to [email protected].
Take a look at the common questions we receive from regular users, and their answers. The solution to your issue might just be there.
KongaPay is a way to pay and get paid for things. At first, it was built for Konga.com. People loved using it so much that Konga decided to share the love and make it available even outside the Konga.com platform.
Registration on KongaPay is just as easy as transacting. Because we understand the peculiarities of our customers, we have reviewed our registration process to be simpler and customers can operate on different levels. The requirements levels are broken down as follows;
To get started, simply follow the steps below; First, download the app on the Google play or App store. If you do not own an Android or Apple device, you can still sign up by visiting the website, kongapay.com to sign up.
To link your cards, please follow the steps below:
If you try to complete a transaction and you do not have funds in your wallet (your wallet can be funded by another KongaPay user – irrespective of level) you will be required to link your bank account to your KongaPay account to complete your transaction. To link your bank account details to KongaPay, log into our App or website, navigate to settings, select Add Bank or Card and fill out the necessary fields, it’s easy and quick.
Yes you can and quite simply too, just follow these simple steps:
We take no prisoners when it comes to the security of your information. First of all, you are always in control. No debit can occur on your account without you first authorising it with the Login PIN and verification code sent by your bank to your phone or email. It’s like having two keys on the door to your account. Secondly, we don’t store your sensitive payment information. We simply verify what you provide against your bank’s database. So, when you forget your PIN, we need proof that it is indeed you making the request. The fastest way to do this is to have you re-verify the information you entered when you signed up. Finally, KongaPay is a regulated mobile money operator and are required by the Central Bank of Nigeria to maintain the same security standards you’ve come to trust with your bank.
KongaPay is safe and secure. We are in partnership with recognized banks in Nigeria. Also, the application has a two-factored authentication for linkage and is protected with a 4 digit Login PIN and a 6-digit one time Password for authentication. All these are in addition to other security measures that have been put in place to ensure that your transaction information is protected from intruders.
To make a payment (online):
Make payments (Offline):
In the event that you lose your phone, please call Our Contact Centre 0708 063 5700, 0809 460 5555, 07007000000, 018883435, 09070038917 or send an email to [email protected] authorizing us to block your account as soon as possible.
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