KongaPay Technologies Limited

Data Privacy Policy

1. Introduction

At KongaPay Technologies, safeguarding your personal information is our top priority. This Data Privacy Policy outlines our practices for collecting, using, disclosing, and protecting your personal data in accordance with the Nigeria Data Protection Regulation (NDPR) 2019, the Nigeria Data Protection Act 2023, and international best practices.

2. Information We Collect

We may gather the following categories of personal information from you:

Name and Contact Details: Includes your name, email address, phone number and mailing address, details of next of kin, nature of business/occupation, bank verification number, national Identification Number signature, date of birth, an identification document such as a copy of driver's license, international passport, national identity card, and other similar contact data.
Financial Information: Bank account details, income data, and transaction history.
Demographic Information: Date of birth, gender, and occupation.
Usage Data: We may also collect information that your browser sends whenever you access our online services and or when you access the services This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Geo-Location information, Mobile Device Access, Tracking & Cookies Data (You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service).
Other Information: Any additional details you voluntarily provide.

3. How We Collect Your Information

Your personal information may be collected through the following channels:

Website Usage: Information gathered via cookies and similar technologies during your visits.
Forms: Data collected when you fill out forms online through the web, mobile or in person.
Direct Interactions: Information gathered during phone calls, emails, or in-person interactions with our staff.

4. How We Use Your Information

We may utilize your personal information for the following purposes:

To deliver our financial services.
To verify your identity and prevent fraud.
To enhance our products and services.
To fulfill legal and regulatory obligations.

Your personal information may be shared with:

Affiliates: Companies within our corporate group.
Service Providers: Third-party providers assisting in service delivery.
Regulatory Authorities: Government agencies requiring access for regulatory purposes.

6. Data Security

We employ robust technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, modification, or destruction. These measures include:

Encryption: Secure data encryption both in transit and at rest.
Access Controls: Restricting access to authorized personnel only.
Continuous Monitoring: Ongoing system monitoring for security threats.

7. Data Retention

Your personal information will be retained only as long as necessary to fulfill the purposes for which it was collected, or as required by law.

8. Your Rights

Under the NDPR, you have the following rights:

Access: Request access to the personal data we hold about you.
Rectification: Request corrections to inaccurate or personal data.
Erasure: Request the deletion of your personal data in certain circumstances.
Restriction of Processing: Request limited processing of your personal data under specific conditions.
Data Portability: Request the transfer of your personal data to another organization in a structured, commonly used, and machine-readable format.
Objection: Object to the processing of your personal data based on your particular situation.

Contact

For any inquiries or concerns regarding our data privacy practices, please reach out to us:

Email: [email protected]
Phone: 234 708 063 5777
Address: 13A, Idowu Martins Street, Victoria Island, Lagos, Nigeria